FAQ

Frequently asked questions

How do I track my order?


You will receive your USPS tracking information once your payment has been proccessed. Payment processing takes 1-2 business days.




What are your delivery options?


Home and Salon Delivery available in AUSTIN, TX only Standard shipping allow 3-5 business days for Domestic shipping and International 4-7 business days. Express shipping is not allow at this time.




How do I return an item?


Contact us on the CUSTOMER CARE page or via email (bellenoirextensions@gmail.com) and we will send you the details for shipment.




How can I contact the delivery service?


USPS Tracking : https://tools.usps.com/go/TrackConfirmAction_input




Do you provide International delivery?


Shipping is available WORLDWIDE.




What is your return policy?


If for any reason you are not satisfied please contact us immediately. We DO NOT give refunds, EXCHANGES ONLY with hair in its original state. You will be responsible for full cost of shipping. We MUST receive the products back before we ship out the new items.




How do I maintain my hair extensions?


Check out the EXTENSIONS MAINTENANCE page under CUSTOMER CARE tab.




How many bundles are recommended for a sew-in?


If you want sleek straight/lavish wave bundles and your planning on getting a bob, two bundles between 12" or 14", and a closure are more than enough. If you want thick hair, you would need 3 bundles but if looking for voluminous full hair extensions an extra bundle would get the job done. Length must be considered lengths 20"+ will need at least 3 bundles.





Texas Retailers:

Kenya Rynea P.H.D. Salon

Located in Sola Studios, Salon Suite 13,

9333 Research Blvd., Austin, TX 78759

Alex Nicole Salon

Located in Salons by JC, Salon Suite 35

3021 S Interstate 35 Unit 260, Round Rock, TX 78664

Beauty Customer Care

512 887-8660

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